WEBVTT

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Support in JAMS.

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Ask the JAMSY team for help, without leaving the app.

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Open Support.

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Write a short subject, choose a category, and describe the problem.

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You can add one photo or screenshot, a JPG up to five megabytes.

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It's checked and cleaned before it's saved.

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Press Send request.

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Your ticket gets a number, and its status shows Waiting JAMSY.

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JAMSY replies right inside the ticket.

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The status changes to Waiting Client.

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That means it's your turn.

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Reply in the same conversation, with another screenshot if you need one.

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The complete history stays together.

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When the problem is solved, JAMSY marks the ticket Resolved.

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All your tickets are listed on the right, with their status.

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Support messages stay inside JAMS.

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They are not sent by email, so check Support for new replies.

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Need help?

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Open Support in JAMS.